If you received a different item from what you ordered, please contact logistica@masderm.com with your order number, a brief description of the…

If you received a different item from what you ordered, please contact logistica@masderm.com with your order number, a brief description of the issue, and a photo of the received products. We will ship the correct item right away.

Incorrect item received

If your package arrived damaged or broken, email logistica@masderm.com with your order number, details of the damage, and a clear photo. We will…

If your package arrived damaged or broken, email logistica@masderm.com with your order number, details of the damage, and a clear photo. We will arrange a replacement promptly.

Damaged item received

We are sorry to hear that! Please send us a video demonstrating the issue. Once the defect is confirmed, we will replace the device. To process a…

We are sorry to hear that! Please send us a video demonstrating the issue. Once the defect is confirmed, we will replace the device. To process a replacement, please ensure you keep the original packaging and provide a photo of the batch number located on the device.

Problemas con la recepción de mi pedido

Incorrect item received

Damaged item received

What should I do if my device stops working?