My RF Facial Device facial device turns off before finishing the treatmentUpdated 18 hours ago

Please check that it had enough battery before starting the treatment. If it did but it still turned off, let the battery run down completely, do a full 4-hour charge, and try again.

If it keeps turning off, please send us a video showing it to 639 606 242 or contact us at [email protected].

If we confirm your device is faulty and still under warranty, don't worry, we'll go ahead with the replacement.